Notices Recalls

Important Product Recall

We have been made aware of a product recall by the Early Years Safeguarding and Welfare Team.

IMPORTANT PRODUCT RECALL NOTICE – BabyStyle Oyster DuoFix i-Size Base

Product Code: 356290

Style Number: NE620

BabyStyle is carrying out a voluntary recall of the Oyster DuoFix i-Size base following a recent Which report which advises that this base should not be used in combination with the Oyster Carapace Infant car seat.

BabyStyle has advised customers to stop using the Oyster Carapace Infant car seat in combination with the Oyster DuoFix i-Size base.

The DUALFIX seats that have this potential issue were sold between 3 November 2017 and 22 March 2018. The specific component is not used in any other Britax Römer child car seat or product.

Britax Römer is issuing a voluntary recall of the classic DUALFIX due to a potential safety issue with a component in the seat. Britax Römer has clearly identified the cause of this issue. We have not received any reports of incidents or accidents relating to the potentially faulty component. While the potential breakage of the component is a safety concern, only a fraction of the seats have the potentially affected components.

Britax Römer initiated this recall due to results that did not meet our safety standards from our regular, internal conformity of production (COP) tests. Child safety and the quality of our products is the highest priority at Britax Römer.

IF YOU HAVE PURCHASED YOUR DUALFIX BETWEEN 3 NOVEMBER 2017 AND 22 MARCH 2018, PLEASE FOLLOW THE INSTRUCTIONS BELOW TO CHECK IF YOUR SEAT NEEDS TO BE EXCHANGED.

How to find your serial number:

The serial number (‘Series NO.’) is located on the front of the car seat, underneath the cover. The serial number starts with ‘M101A’ and is followed by 14 digits. Please see the images below on how to remove the car seat cover and locate the serial number.

Pull up the headrest to the highest position.

  1. Pull up the flap out between the shoulder pads and put it up.
    2. You should now see a part of the white shell. Open the two buttons on the cover beneath the belt (one on the left and one on the right side) and pull down the cover to expose more of the shell.

The serial number is located on the shell of the seat.

Please visit your nearest Mothercare store to return the base for a full refund. 

You can  contact Mothercare via email at product.safety@mothercare.com or please call the Customer Care Team on 0344 875 5122. Alternatively, you can contact BabyStyle direct by visiting https://babystyle.co.uk/contact-us/

 

Kind regards,

Early Years Safeguarding and Welfare Team

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